Question 1

What is CCM?

Accepted Answer

Chronic Care Management (CCM) is a Medicare-recognized service for patients with two or more chronic conditions. It reimburses care teams for non-face-to-face care coordination, medication management, and patient communication between visits.

Question 2

What is PCM?

Accepted Answer

Principal Care Management (PCM) reimburses focused management of a single complex chronic condition — for example, inflammatory bowel disease or fatty liver disease — by a specialty team.

Question 3

How long does implementation take?

Accepted Answer

Most engagements run two to three quarters from assessment to launch, with measurement and optimization continuing through year one.

Question 4

How much physician involvement is required?

Accepted Answer

Physician time is concentrated in design and decision points. Day-to-day workflows are operated by the care team — that's the point.

Question 5

What practice types are a fit?

Accepted Answer

Community GI practices, hospital-based GI programs, IBD and fatty liver programs, multi-provider specialty groups, and health systems committed to better chronic care.

Question 6

Can hospital systems participate?

Accepted Answer

Yes. We work with both employed and independent models and align workflows to system governance and contracting structures.

Question 7

Can private practices participate?

Accepted Answer

Yes — private practice sustainability is a core focus. The framework is designed to work within independent practice economics.

Question 8

What outcomes can we expect?

Accepted Answer

Improved access, reduced administrative burden, measurable care coordination lift, new reimbursable revenue, and durable improvements in clinician and patient experience.

Questions practices ask before they engage.

Ready to build a more sustainable model of chronic care?